Frequently Asked Questions
Everything you need to know about our gourmet hampers and treats.
How do you ensure the freshness of food items during transit?
We use temperature-controlled packaging and expedited shipping for all perishable goods. Each item is vacuum-sealed or stored in airtight containers to ensure it arrives at your doorstep in peak condition.
Can I customize a gift basket with specific dietary requirements?
Absolutely! We offer several curated options for vegan, gluten-free, and nut-free diets. You can also contact our concierge service to build a bespoke basket tailored to specific allergies or preferences.
What is your policy on returns for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or if there is an error with your shipment, please contact us within 24 hours for a full replacement or refund.
Do you offer international shipping for your gift sets?
Currently, we ship to the continental United States and Canada. Please note that certain dairy and meat products may be restricted for cross-border shipping due to customs regulations.
Can I include a personalized message with my gift?
Yes, every Gauthier Gift Shop order includes a complimentary hand-written note option. You can enter your message in the 'Gift Note' field during the checkout process.
How long will the items in my gift box stay fresh?
Each product comes with a clearly marked expiration date. Most of our artisanal snacks and preserves have a shelf life of 3-6 months, while fresh baked goods are best enjoyed within 5 days of delivery.