Returns & Exchanges

At Gauthier Gift Shop, we take pride in the quality of our gourmet food items and want you to be completely satisfied with your purchase. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or defective within 14 days of delivery.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, please carefully inspect your gourmet food items for any signs of damage or quality issues during transit.

• 2.
  Contact Support

  Email our customer service team within 14 days of receipt with your order number and clear photos of the damaged product and packaging.

• 3.
  Review Process

  Our quality assurance team will review your claim within 48 hours to determine if a return shipment is required or if a direct refund can be issued.

• 4.
  Resolution

  Once approved, we will ship a fresh replacement at no extra cost to you or issue a full refund to your original payment method.